Last Updated: August 15, 2023
At Fresh Mouth, we strive to provide reliable and efficient shipping services to ensure you receive your products in a timely manner. This policy outlines our shipping practices, delivery timeframes, and other important information regarding the delivery of your orders.
We currently ship to all 50 United States, Canada, and select international destinations. If your country is not listed during checkout, please contact our customer service team to inquire about shipping availability to your location.
We offer the following shipping options for orders within the United States:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3-5 business days | $4.99 (Free on orders over $25) |
| Expedited Shipping | 2-3 business days | $8.99 |
| Rush Shipping | 1-2 business days | $14.99 |
We ship to Canada and select international destinations. International shipping rates and delivery times vary by location:
| Destination | Estimated Delivery Time | Cost |
|---|---|---|
| Canada | 7-10 business days | $9.99 (Free on orders over $50) |
| United Kingdom | 10-14 business days | $14.99 |
| European Union | 10-14 business days | $16.99 |
| Australia/New Zealand | 12-18 business days | $19.99 |
| Other International Destinations | 14-21 business days | $24.99 |
Important Note for International Orders: Customers are responsible for all duties, taxes, and customs fees that may be imposed by their country's customs authority. These fees are not included in our shipping charges and will be collected at the time of delivery or when picking up your package.
Orders are typically processed within 1-2 business days after payment confirmation. During promotional periods or holidays, processing times may be slightly longer. Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
The delivery timeframes provided are estimates and not guarantees. Delivery times may be affected by factors beyond our control, such as weather conditions, customs clearance for international shipments, or carrier delays.
Once your order has shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package. You can also track your order by logging into your account on our website and viewing your order history.
While we strive to deliver all orders within the estimated timeframes, occasionally delays may occur due to circumstances beyond our control, such as:
We appreciate your understanding if such delays occur.
It is the customer's responsibility to ensure that the shipping address provided is accurate and complete. We are not responsible for packages that are lost or delayed due to incorrect address information. If a package is returned to us due to an incorrect address, the customer will be responsible for any additional shipping charges.
If you have any questions about your shipment or need further assistance, please contact our customer service team:
Email: support@freshmouthcare.com
Phone:+17025703081
Hours: Monday-Friday, 9:00 AM - 5:00 PM EST